Refund policy

Return, Refund & Warranty Policy – HEARTILY

At HEARTILY, we strive to deliver high-quality products and a seamless customer experience. This policy outlines our return, refund, and warranty terms.

🔄 Returns Policy

We offer a 10-day return window from the date of delivery under the following conditions:

✅ Eligible for Return:

  • Product received is damaged or defective

  • Wrong item delivered

  • Product not as described

❌ Not Eligible for Return:

  • Physical damage caused by misuse or mishandling

  • Normal wear and tear

  • Used products without valid reason

  • Requests made after 10 days of delivery

📦 Return Process:

  1. Contact our support team within 10 days of delivery

  2. Share:

    • Order ID

    • Clear images/video of the issue

  3. Our team will verify within 24–48 hours

  4. If approved, we will arrange a return pickup or replacement

💰 Refund Policy

✅ Refund Eligibility:

  • If replacement is not available

  • Order cancelled before shipping

  • Return approved after inspection

💸 Refund Method:

  • Refund will be processed to the original payment method

⏳ Refund Timeline:

  • Initiated within 2–5 business days after approval

  • May take additional time depending on your bank/payment provider

🔁 Replacement Policy

  • We prefer replacement over refund for defective products

  • Replacement will be shipped within 2–5 business days after approval

🛡️ Warranty Policy

All HEARTILY products come with a 6 Months Manufacturer Warranty from the date of purchase.

✅ Warranty Covers:

  • Manufacturing defects

  • Functional issues under normal use

❌ Warranty Does NOT Cover:

  • Physical damage

  • Improper usage or handling

  • Unauthorized repairs or modifications

  • Normal wear and tear

🔧 How to Claim Warranty:

  1. Contact us with:

    • Order ID

    • Issue description

    • Photo/video proof

  2. Our team will verify within 24–48 hours

  3. Upon approval, a replacement will be provided

📞 Contact Us

For returns, refunds, or warranty claims:

  • Email: heartilyglobal@gmail.com

  • WhatsApp: +91-8126529089

Thank you for choosing HEARTILY 💙
Linked to Your Heart